For Apple and Google Play Store users, subscriptions can be managed directly in your app store. If you signed up via our website, please ensure you have contacted our customer team via the link below, 5 business days before the next scheduled billing date, to avoid renewal payment.
REFUNDS
In accordance with the terms and conditions you agree to upon signing up, all customers must contact us directly 5 days before your upcoming billing date to cancel to ensure no funds are taken.
APPLE USERS
As you signed up via the Apple App Store and your payment was made directly to them, we are unable to issue a refund as we do not have access to your payment details. To request a refund please contact Apple support.
ANDROID/GOOGLE PLAY STORE
As you signed up via the Google Play Store and your payment was made directly to them, we are unable to issue a refund as we do not have access to your payment details. To request a refund please contact Google Play Store support.
WEBSITE
Subscribers that signed up via our website can manage their subscription by visiting our website reebok.com/content/fitness-app and using the 'Sign in' option on the paywall screen to be able to cancel their current subscription. Alternatively, customers can cancel by contacting our customer service team. Please click 'Submit a request' at the top of the page to get in touch with your query.